Legal
Last updated: June 21, 2026
We built Found for small business owners, and we know you don't have time to read a document written by lawyers for lawyers. This policy is plain language. It tells you what data we collect, what we do with it, and what you can do about it.
Found Co. LLC ("Found," "we," "us," or "our") operates the Found website platform at foundco.app. We build professional websites for local small businesses and provide the tools for managing leads, bookings, photos, and client communication.
If you have questions about this Privacy Policy or how we handle your data, contact us at hello@foundco.app.
When you create a Found account, we collect your name, email address, business name, business type, city and state, and the phone number you provide. We also collect information you share during onboarding — your services, hours, and the details you give us to build your website.
We use Stripe to process all payments. When you subscribe, Stripe collects your payment card information directly. Found never sees or stores your full card number, CVV, or billing address — only a tokenized reference provided by Stripe.
If you upload photos through Found, we store them on your behalf to display on your website and social exports. You retain ownership of photos you took yourself.
When someone fills out a contact form on your Found-powered website, their name, phone number, email address, and message are stored in your Found account. This data belongs to you — we store it on your behalf and use it only to deliver it to you and to send the automated reply you have configured.
We collect basic information about how you use Found — pages visited in the dashboard, features used, and actions taken. This helps us improve the product. We do not sell this data.
We use the data we collect to:
We do not use your data for advertising. We do not sell your personal information to third parties.
We share your data only with the service providers we need to operate Found. These are:
Each of these providers processes your data only as necessary to deliver their service to us, under their own privacy policies and our data processing agreements with them.
We may disclose your data if required by law, a court order, or a government authority with jurisdiction over us. We will notify you of such a request to the extent permitted by law.
If Found is acquired by or merged with another company, your data may be transferred to the successor entity. We will notify you before that happens and explain what choices you have.
When a consumer submits a form on your Found-powered website, they are submitting their information to you — the business owner. Found stores that submission and delivers it to you. Found uses the data only to facilitate that delivery and to send the automated reply you configure.
If a consumer wants to know what data a Found-powered business has about them, they should contact that business directly. Found is not the controller of that consumer relationship — you are.
If a consumer contacts us to remove their data from a specific Found-powered business's account, we will relay that request to the business owner and assist with deletion if needed.
Found uses cookies and similar technologies to keep you logged into your account and to understand how the platform is used. We do not use third-party advertising cookies or sell behavioral data to ad networks.
The cookies we set are:
Your Found-powered public website (the site your customers see) does not set tracking cookies on your customers unless you have added third-party tracking scripts.
We retain your account data for as long as your subscription is active, plus 90 days after cancellation. During that 90-day window, you can request an export of your content by emailing hello@foundco.app. After 90 days, your data may be permanently deleted.
Lead and contact data submitted through your website is retained as long as your account is active. You can delete individual contacts or your full lead history from your Found dashboard at any time.
We keep payment records (billing history, invoices) as required by applicable law, generally for a minimum of seven years.
You have the right to:
To exercise any of these rights, email us at hello@foundco.app. We will respond within 30 days.
You can also delete your account at any time from your dashboard settings, which will begin the 90-day data retention window.
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights regarding your personal information.
You have the right to:
Found does not sell personal information as defined under CCPA. We do not share personal information with third parties for cross-context behavioral advertising.
To exercise your CCPA rights, contact us at hello@foundco.app with the subject line "CCPA Request."
Found is a business platform and is not directed at children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If you believe we have inadvertently collected such information, contact us at hello@foundco.app and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will send a notice to the email address on your account. Continuing to use Found after an update takes effect means you accept the revised policy.
For any privacy-related questions or requests:
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